Customer Experience Blog | Insights For Happy Customers

Customer Experience

The battle for customer loyalty post-COVID

Whether you’ve gained or lost customers during the COVID-19 reshuffle, you should see 2021 as an opportunity to sharpen your loyalty offer. Here's how you can solidify customer loyalty in the new year.

Customer Experience

5 ways to drive sales and loyalty with SMS marketing

SMS marketing isn't as widespread as email marketing, but there are many compelling reasons for businesses to shift their focus to SMS. Here's how to drive sales & loyalty from pre-purchase to post-purchase.

Customer Experience

Returns policy best practices for customer loyalty

Return requests are an inescapable part of running a retail business but they can also be an opportunity to make your returns policy work harder for you.

Customer Experience

The best delivery options to reduce cart abandonment

Cart abandonment can be incredibly frustrating for eCommerce retailers. Some are unavoidable but cart conversion is also impeded by unexpected shipping costs, unsatisfactory delivery options or a confusing check out process.

Customer Experience

EOFY customer service hacks

If you’re an online retailer, here are some EOFY customer service hacks strategies to increase conversions before and after the year.

Customer Experience

How Uber is changing customer expectations

In a world where you can have a car delivered at the touch of a button, customer expectations are constantly changing. Are you keeping up with them?

Customer Experience

How chatbots will revolutionise eCommerce and why you need one

How do you communicate with your target audience online? Blogs, social media, groups, forums and predominantly email – right? Heard of chatbots?

Customer Experience

How to deal with customer complaints

Customer complaints are a nightmare, but they're also a chance to improve your business and gain loyal customers with next-level service. Read more here.