Customer Experience

Customer Experience

The Evolution of Consumer-Centric Delivery 

Discover how recent events have transformed consumer habits, making delivery a critical factor in shaping brand loyalty. Explore insights on eCommerce growth, the Amazon effect, and the imperative for optimising delivery experiences to drive customer satisfaction and retention in the evolving retail landscape.

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Customer Experience

Why the post-purchase experience matters

The customer experience, particularly beyond the sale, is often a forgotten and neglected leg of the purchase journey. But it's the most important. Read on to find out why!

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Customer Experience

How to develop and foster long-term relationships with your eCommerce customers

The lack of physical communication with eCommerce customers is a barrier to interactions, resulting in disconnection and not being up to the mark when building long-lasting relationships with buyers. That’s why we came up with a few tips to help you foster better relationships with your customers online.

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Customer Experience

How to create the best post purchase experience that keeps customers coming back

From checkout to the last stop in the post purchase customer experience, it all matters. Here are four key moments to consider to create the best post purchase experience that keeps customers coming back every time.

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Customer Experience

Smash customer expectations this Black Friday and Cyber Monday

This Black Friday and Cyber Monday are going to be bigger than ever. Here are three easy tips to avoid pitfalls and create meaningful shopping experiences for customers.

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Customer Experience

How to automate your shipping and boost customer experience

The more tasks you can automate, the better off you are. Here's everything you need to know about how to automate your shipping while boosting customer experience. 

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Customer Experience

Shipping Experience: What customers expect from online retailers

This article will examine today’s shipping experience and what customers really expect from e-commerce brands.

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Customer Experience

4 retail trends to look out for in 2021

We keep a close eye on what’s happening with retail trends in Australia and around the world. This is what we think will be big this year.

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